Top Tech Jobs & Startup Jobs in Chennai

Manages the PMO and supervises Project Managers, providing mentorship, accountability, performance feedback, and professional development. Oversees project status, quality, risks, scope, schedules, costs, and methodology compliance. Leads assigned projects, coordinates teams and contractors, defines deliverables and acceptance criteria, manages client expectations, and supports project closeout. Continuously improves PMO processes, standards, reporting, and quality assurance practices.

This role involves processing logistics tasks in a non-voice capacity, requiring good English communication and typing skills with a fixed night shift schedule.

Leads training, quality, and continuous improvement initiatives across multiple business lines. Develops training programs, monitors quality metrics, conducts root cause analysis, implements Lean Six Sigma improvements, maintains SOPs, manages resources and budgets, and partners with stakeholders to address performance gaps and improve operational efficiency.

Manages BPO production projects, budgets, client SLAs, workflow processes, operational metrics, billing, pricing, and executive presentations. Leads managers and production personnel, develops incentive and succession plans, supports RFPs and business development, maintains customer relationships, and ensures contact center operations comply with contractual and BPMS requirements.

Monitors and evaluates interpreter and contact center performance, prepares quality reports, conducts audits, maintains QA records, identifies issues, and supports improvement plans. The role collaborates with training, compliance, supervisors, and management to resolve quality concerns, participates in calibration and evaluation programs, and maintains interpretation quality, ethical, and professional standards.

Lead and manage daily back office (logistics) operations for a BPO environment: supervise staff, drive process improvements, manage client relationships, monitor KPIs, ensure compliance, and collaborate cross-functionally to improve efficiency and service delivery.