Top Tech Jobs & Startup Jobs in Chennai

Optimize customer-facing processes, create playbooks and knowledge bases, track customer metrics (NPS, churn, engagement), generate retention and upsell insights, and enable support tools and cross-functional resolution with product, engineering, and marketing.

Own and optimize marketing operations and lifecycle programs, manage GTM tech stack, build lead scoring and nurture workflows, run funnel analyses, improve data quality, and partner with sales and RevOps to drive consistent funnel progression and automation.

Lead end-to-end execution of internal product development projects, coordinate 8-10 person cross-functional teams, remove blockers, manage risks, run Agile ceremonies, drive process improvements, and ensure timely delivery of high-quality SaaS features.

Own a portfolio of customers to drive expansion, renewals, and AI adoption. Build executive relationships, develop strategic account plans, forecast growth, monitor usage metrics, and coordinate cross-functional teams to mitigate risk and maximize customer ROI.

Lead design, development, and optimization of backend services and observability platform features. Mentor engineers, drive technical decisions, collaborate with product and cross-functional teams, troubleshoot production issues, and improve deployment, containerization, and performance.

Design and deliver bespoke customer outcomes through optimization reviews, complex automations, integrations, and custom Rocketlane apps. Lead solution architecture, build advanced Workato/Zapier automations, define target-state designs, produce proof of value, and enable expansion with cross-functional collaboration across Customer Success, Product, and Engineering.

Own assigned client relationships through onboarding, implementation, training, adoption, and retention. Resolve escalations, act as strategic advisor, run reviews, track CS metrics (NRR, churn, CSAT/NPS), collaborate cross-functionally, and help develop case studies and success content.

Design, implement, and run automated test suites for frontend and backend systems. Build UI testing approaches, own CI/CD test pipelines, perform performance testing, debug across environments, and collaborate with product and engineering to ensure high-quality releases.

Lead and manage APAC Mid-Market and global SMB sales teams to drive net-new revenue. Set strategy, coach AEs, participate in deals, recruit and develop talent, manage pipeline and forecasting, build outbound motions, and collaborate with marketing and customer success to grow market presence and hit targets.

Design, build, and manage cloud infrastructure using IaC; implement observability (SLIs/SLOs, monitoring, logging); improve reliability, scalability, and performance; lead incident response/on-call rotations; build CI/CD pipelines; conduct root cause analysis and system-level debugging on Linux; collaborate across teams to embed NFRs and drive architectural decisions.